Studio Policy

PurpleRae “the studio” is a private salon environment; you must have a reservation to be seen. All appointments must be made online. Due to The Studio’s intimacy and limited space, we adhere to a very strict No Guest Policy. This refers to any guest other than the person scheduled for service (including children). Teen, elderly or special needs clients may be accompanied by one guest for the first 15 min. of the appointment.

After booking, a confirmation email will be sent detailing any further information needed for your reservation. 

By booking with and/or making purchases from PurpleRae The Studio LLC. you assert that you have read and agree with our full  Studio Policy.

Services offered by PurpleRae The Studio require a non-refundable deposit upon booking. This deposit will be deducted from the total balance and the remaining balance is due upon arrival.

Though deposits are non-refundable, they may be transferred upon rescheduling more than 24 hours before the appointment. 

We accept cash and all major credit cards. Personal Checks are not accepted and we do not offer cash back on credit card charges.
Gratuity is not included on service fees listed in our menu.

All appointments are allotted a 15 min grace period. After said grace period the appointment will no longer stand.

Please arrive on time and remain present in the designated waiting area until your stylist is ready to begin. If you are not present you are assumed a no show. 

Changes may not be made to your scheduled service less than 24 hours prior. Prior 7 day notice of change for the GinaCurl service. 

Rescheduling can be done through the email confirmation received after booking. 

As a courtesy to the studio and other studio guests, if you will not make your appointment and choose not to reschedule, cancellations can be made through the confirmation email received after booking.
We kindly ask for adequate notice of 24 hours. 

Cancellations and No Shows will forfeit deposit

At PurpleRae The Studio a referral is the best form of flattery. To show our appreciation, receive $10 in Studio Rewards for every new guest visit referred by you. Studio Rewards can be used on any single service at PurpleRae The Studio. Your referral must enter your first and  last name where prompted upon booking. You will be notified by email of your rewards. Rewards do not expire and can be accumulated.

We pride ourselves on our expertise, experience and quality of work. We do our best to meet or exceed every guests expectation. However, all services will be performed at the sole discretion of “the studio“ professional.

Though we do encourage photos for visual inspiration, we value these as inspiration only.  For that reason, end results may vary. We will not replicate another professional’s work; but instead will offer our own interpretation.

 Individual chemical results may vary. 

Our service menu is always growing and changing in an effort to offer you the best. Please note that prices and services may change at anytime. 

PurpleRae The Studio prides itself on a positive environment. All are welcome however rude, disrespectful or disruptive behavior will not be tolerated or serviced.

Guest who show signs of illness will not be serviced. 

We only service guest 13 and up. 

We reserve the right to refuse service to anyone at anytime. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

All orders ship within 1-3 business days, pending availability and credit card verification.

Once an order has been placed, it can not be adjusted or cancelled.

You will receive an email with tracking information after your order has been shipped. If you do not receive a shipping confirmation email within 3 business days, please contact us.

Please note, we do not ship on weekends and/or holidays.

Risk of loss for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. 

All services, deposits, payments and products are non-refundable. All purchases are final sale and may not be returned or exchanged.